We strives to provide you a high quality products, but may be there is few defective after a long time transit. Therefor, we also will provide you a simplified return process for your defective products. We provide 1 year warranty, If defective occured against arrival, we will provide replacement. and if defective occured with warranty period, you can return to us for repair. Return of defective appliances should be handled by the customer.
For replacement, Faulty unit(s)/part(s) shall be returned within 10 calendar days of delivery date of the replacement unit(s)/part(s). Unreturned unit(s)/part(s) fee will be charged in your next Support Renewal.
You may use the courier of your choice. Please make sure to keep the return tracking number (airway bill) along with your RMA reference number as proof of return delivery.
If you have any questions or concerns on the return process, please contact us .
We appreciate your business.
If possible, reuse the original packaging materials to pack the returned unit to insure its arrival in good condition.
Remove or cover previous shipping labels from the outside of the box. (Old addresses, Labels, AWB, Colored label, etc)
Place the defective part/unit inside the static protection bag and then into the foam
Close and tape the box securely to ensure it will not open during transit
Please make sure to indicate the RMA number clearly on the outside of your box when returning your product to ensure that your return can be properly verified and advise your sales representitive the tracking information. Failure to include the RMA number may result in a processing delay.